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FAQ’s

General Information

WHAT ARE THE ADVANTAGES OF ARTIFICIAL GRASS?
The advantages include saving money and time, especially on lawn maintenance, and it can also improve lifestyle and help with environmental issues.
Low maintenance – generating savings on time and up-keep costs. This applies to homeowners, the elderly for whom maintenance is not practical, second/holiday home owners and also organisations such as local councils who have to maintain roadside verges, city parks and pathways
No watering – ideal where water is scarce or in hosepipe/sprinkler ban areas.
Better for the environment – no need for pesticides and mowing.
Ideal for areas of heavy usage – no more slippery, muddy areas, no more muddy shoes or muddy dogs’ paws to have to clean up!
All-year-round green – aesthetically pleasing to the eye no matter what time of year. No more yellow patches on your lawn and no more weeds staring back at you!
Clean and hygienically safe – no degradation by pets.
WHY INSTALL ARTIFICIAL GRASS?
Artificial grass is low maintenance, helping you to save on time and money. You will have a beautiful lawn with no need to mow or water the grass, add fertilizer, and your pets won’t damage the grass.
WHICH WAY AROUND DOES THE JOINING TAPE GO?
It goes shiny side down. The glue is then put on the matt bit.
HOW IS ARTIFICIAL GRASS HELD IN PLACE?
Artificial grass is held in place using landscaping pins. The joints are secured with joining tape below the two edges of the grass, glued and pinned.
IS ARTIFICIAL GRASS SAFE FOR PETS?
Yes, your pets will love it! They tend to treat artificial grass just like normal grass except they can’t dig it up! Any droppings are easy for you to remove or wash away. If the grass will receive very heavy use from pets, as it would in a kennels, we recommend that you consider a shorter pile grass, and use disinfectant to clean it, as this will help remove smells and kill bacteria.
HOW DO I CHOOSE THE BEST GRASS FOR ME?
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HOW LONG WILL OUR ARTIFICIAL GRASS LAST?
We guarantee our artificial grass with a fear-free warranty. Our range is guaranteed to last for at least 10 years.
CAN I INSTALL ARTIFICIAL GRASS ON TOP OF MY EXISTING LAWN?
This is not generally recommended. The best practice is to remove the grass, prep the surface and install the grass.
HOW WILL IT COPE WITH FLOODING?
Artificial grass is permeable so the rain water will run straight through it. It carries 90 holes per Square Meter.
WHAT BASES CAN I LAY MY GRASS ON?
You can lay your grass onto a whole host of bases. A good, hard one would be tarmac, asphalt or concrete. It’s generally better if you are laying your grass outside that it is porous (as tarmac is). If you wish to install on top of concrete then you need to be careful that the edges of any slabs don’t show through. You could cover the concrete with a layer of sand. Or, even better, install a rubber shock-pad between the concrete and the artificial grass. Either sand or a shock-pad is also needed when you overlay the join of two different materials, for example soil to concrete. If the surface is impermeable, we advise a slight slope to help water run-off. Or you can install sub-surface drainage. Many customers of our like to lay their grass onto decking. This again, is fine, but you need to put plywood down first to give a flat surface. Otherwise after a few weeks of use, the grass will start to fit through gaps and make ridges, spoiling your beautiful space.
WHICH CLEANING PRODUCTS ARE SAFE TO USE ON OUR ARTIFICIAL GRASS?
Generally speaking, a mild detergent is the best thing to use. You should avoid products that are acidic in nature (ie. pH less than 4) or have oxidizing properties (like bleach or peroxide).
WHAT MAINTENANCE IS NEEDED?
Very little indeed. You need to remove any debris which falls onto the grass. A leaf rake or garden broom will remove debris like fallen leaves, help realign the fibres and will smooth it over. As the artificial grass is permeable, rain water will run through the backing and clean it at the same time.
DOES THE GRASS HAVE A DIRECTIONAL PILE?
Yes, it does. So, we need to make sure to align the directions of any different pieces of grass when we lay it down, which is quite easy to do.
WHAT HOLDS DOWN THE ARTIFICIAL GRASS?
To hold your grass down, all you will need is some landscaping pins. We recommend to use 10 pins per square meter.
CAN I INSTALL ARTIFICIAL GRASS ON A SLOPE?
Yes, it is possible.
HOW EASY IS IT TO CUT AND SHAPE ARTIFICIAL GRASS?
It is very easy – just like cutting a carpet. A Stanley knife is a good choice, alternatively a large pair of sharp scissors.
CAN I USE A BARBEQUE ON ARTIFICIAL GRASS?
To be on the safe side do not use barbeque on your artificial grass or you need to ensure your barbeque is raised above the grass and ideally placed on slabs, particularly if you are using disposable barbeques.
DO I NEED TO WATER THE GRASS?
No. But if you need to cool your grass down or give it a quick clean, you can.
WILL WEEDS GROW ON THE ARTIFICIAL GRASS?
Laying a geotextile membrane should stop weeds growing up through your beautiful grass.
WHERE CAN I USE ARTIFICIAL GRASS?

There are many uses for our artificial grass, including:

  • Roof gardens
  • Patios
  • Balconies
  • Walkways, both permanent and temporary
  • Caravan and tent entrances
  • Outdoor staircases
  • Swimming pool surrounds – we would generally recommend at least three feet between the pool and the artificial grass. This will minimise the risk of discoloration from the chlorine in the pool.
  • Children’s play areas at schools and nurseries
  • Pet-friendly areas, dog exercise runs, kennels
  • Conservatories
  • Garages
  • Exhibition spaces
  • Shopping centres
  • Showrooms – cars, garden centres
HOW DO I JOIN THE ARTIFICIAL GRASS PIECES TOGETHER?
It is easily done using our tape and glue along with pins. All three products are carried by our professional team as part of your installation order. The glue is applied to the tape and then the edges of the artificial grass are pressed on top of it and secured with pins.
HOW WILL I COPE WITH THE PART OF THE GARDEN WHICH IS ALWAYS WET?
This should not be a problem. When we prepare to lay the grass, we generally just need more hardcore or black sand to build up the surface.
AFTER A LOT OF USE, WILL THE GRASS MATT OR FLATTEN?
As long as we choose the right grass (we can help you with this, just give us a call), and brush the grass every so often, flattening shouldn’t be a problem. A texturized or curled yarn in the artificial grass also helps prevent matting.
WHAT IS IT LIKE TO WALK ON?
Our artificial grass is soft and springy and provides more bounce than natural grass.
DO I NEED UNDERLAY FOR ARTIFICIAL GRASS?
When laying artificial turf on an existing natural grass profile, it is important to use a geotextile membrane in order to prevent weed growth.